FREQUENTLY ASKED QUESTIONS:
Release date: March 15, 2019
Release times: 9AM (first release) & 12PM (second release)
Please note the duration of the release event.
Due to agreements with our supplier we are unable to reveal what Convention Exclusive products will be available for sale until the time of the event.
During these special events, our emails and live chats increase dramatically. Please be patient and know that we WILL respond to you as quickly as we can!
Please also note the following:
Product Availability:
❤️ Beserk will NOT be releasing a list of which products we will have available for sale until March 15, 2019.
❤️ All Funko Convention Exclusive items are subject to per-person limits – Limit of 1 of each Pop per person. Any orders received that include more than 1 of each, will have the extra products automatically and immediately cancelled from the order, and the difference refunded back to the original payment method. Customers will be emailed in this instance. There are no exceptions to this.
❤️ A reCAPTCHA will be enabled on our checkout to prevent bots and spam.
❤️ Stocks are extremely limited, and demand will outweigh product availability. So we recommend you checkout immediately. Be aware that ADDING A PRODUCT TO YOUR CART DOES NOT RESERVE THE ITEM until you complete the checkout process. If someone checks out before you, you may miss out. Beserk will not be responsible if a product is no longer available.
❤️ Due to the demand for the products, we do have occasions where 2 orders are placed at the same time. In this case, the order that shows first in our Order Admin will receive the stock. We are very sorry if this does happen, but in the rare case it does, the out of stock item will be refunded immediately.
❤️ Orders will be taken via our website only – no phone orders.
❤️ These products are not available for pre-order.
❤️ We are unable to reserve stock for customers; the only way to secure your products is to purchase them immediately via the website.
❤️ Please note that the commencement time for the event is as specified by our suppliers. Our normal business hours are 9.30am – 5.30pm.
Damages:
❤️ All Funko Convention Exclusives will be sent out the way that Beserk receives the stock from Funko.
❤️ We will not be held liable, nor is there any recourse if the item you receive has a different sticker than that pictured, or is un-stickered. All Funko Convention Exclusives products regardless of whether they have a sticker will be treated as an exclusive item.
❤️ If your item arrives with damaged packaging due to postal services, we cannot guarantee that we will have a replacement box. Please contact our customer service team at orders@beserk.com.au, including photos of the packaging and any damages. It will be at Beserk’s discretion as to how any damaged products are dealt with.
Restricted Shipping (RS):
❤️ At this stage all Funko Convention Exclusives are still under (RS) Restricted Shipping and cannot be sent to international customers. Any international orders received will be cancelled and refunded immediately.
A Couple More Things:
Regardless of any frustrations (and no doubt there will be!) please don’t abuse the staff at Beserk should you miss out on any products or if anything goes wrong during the event. We are very fortunate that Funko have allowed us access to these Convention Exclusives and it is not the fault of our staff if people miss out on items or if technical issues are experienced due to unprecedented demand
Shop here >> www.beserk.com.au/pop-vinyl
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Prepare yourselves, Pop! Vinyl pundits!
Emerald City Comic Con is here, which for Funko Fanatics means the beginning of a new year of collecting convention exclusives! ECCC 2019 runs from March 15 to 17 in Seattle, Washington, delivering the best that the comics and pop culture industry has to offer directly from the creators, bringing super fans exactly what they crave: quality Pop! Vinyl collectables!
Beserk will be stocking the new exclusive release Limited Edition Funko Range. These Pop! Vinyl Figures will sit uniquely among your collection. But stocks are extremely limited! The demand for these Funko Convention Exclusive products is much, much higher than the quantity that are made available for sale.
FUNKO ECCC PREVIEWS! Please note we are unsure what stock we will be getting! These are only a few the previews released by Funko so far.
Pop! Marvel: Thor - Classic Thor
Pop! Marvel: Captain Marvel: Korath - Starforce Suit
Pop! TV: Game of Thrones - Arya Stark
Pop! Games: Gears of War - General RAAM
Pop! Anime: Dragon Ball Z - Porunga 6"
Pop! Anime: Fairy Tail - Gajeel with Dragon's Scale
Pop! Heroes: DC - Black Canary
Pop! Television: Carmen Sandiego - Carmen
Due to agreements with our suppliers, we are unfortunately unable to reveal what products will be available for sale until the time of release. We don't even know ourselves! Beserk will announce when the products become available (Facebook, Twitter and Instagram) as well as on the main page of our website and they will then be available for purchase. Running updates on the exact items we do have in stock will be posted here.
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