Hey Beserkers! My name's Gloom and I head the Customer Service team at Beserk HQ! ❤️
We just wanted to provide some reminders about returns and our policy to make sure that the team can get returns processed and products restocked right away!
❤️Returns Basics ❤️
Please check the descriptions before purchase in case there are any Final Sale products in your cart that you aren't 100% on and may want to return. These are discounted heavily and are often the last/only one so we aren't able to accept returns on them.
Our returns period is 30 days from when you receive your order. If you need to return slightly outside of that period for any reason, please let us know! We're almost always able to accommodate depending on the length of time. :)
In your return, please include a note with the following:
Your order number - if returning items from different orders, include all order numbers with the product names so we can match them up
Your preference -Refund or Store Credit. If you purchased a Clearance Sale item, it's only eligible for a store credit.
We have a handy Returns Form HERE with all the deets you need!
❤️ Returns Courtesy ❤️
❤️ Hygiene: If you've ordered swimwear, lingerie or bodysuits, please try them on over clothes and leave any tags/hygiene stickers attached. That way, if it doesn't fit or isn't your vibe, you can return it! To help us get your return processed, don't forget to include a note with your order number, preference and let us know that these garment/s were tried on hygienically. We're also happy for you to email us to let us know so we can make a note on your order. :)
❤️ Pets: If you have pets, please be sure to open/try your order on in an area that doesn't have any/much fur around and place it back in the bag once you’re done. If you do get fur on a product that you'd like to return, please remove as much fur as possible before repackaging and returning. This is both to avoid any potential allergic reactions from staff and/or other customers and so the team can get to processing your return ASAP as de-fluffing can cause delays!
❤️ Odours: It's advised to try your clothes on in a cool room, after a shower and before applying any strong scents like lotions or perfumes. This is not to shame anyone! Similarly to fur, we have staff and customers with sensitivities/allergies so we always want to be conscious of them. For this reason, please also try to avoid smoking in or around garments.
Any returns received with a strong odour of any kind are aired and disinfected and any fur or fluff is removed as best we can but both can be hard to completely eliminate so that's where we need your help!
❤️ Packaging: We of course understand the excitement of getting your new goodies! When opening the packets though, please be sure to look for the seal and use that to open it. Please also leave all tags attached until you've decided it's a keeper.
Brands like Punk Rave, Dark in Love, Devil Fashion, Restyle and Forest Ink almost always have a handy ziplock to open and close. Most other brands have a sticky seal on the back. If it isn't a resealable bag/is wrapped in paper, please open it as neatly as you can! This all helps us avoid sending any unnecessary plastic to landfill.
❤️ Shipping: When packaging your return up, please put it back in its original product packaging and put it in an additional box or satchel depending on what is available and if the product is fragile.
The post office will usually just tape the box or bag up when you drop your return off so before you send it off, be sure to purchase a box or satchel, or even prepack it in something you already have! Examples include: the box/satchel we sent it in, a reusable shopping bag, a garbage bag, a different company's satchel you have laying around, etc.
As product packaging isn't as secure, returns sent back taped up have a higher chance of falling out and getting lost on their way back to us. :(
When they do get back to us, if we don't have a suitable replacement box or bag handy - which isn’t often the case, especially for shoes - we will have to delay restocking until we can find something suitable.
Overall, please be mindful and send back your returns in the same condition we've sent them in so we can get them processed ASAP and so they're perfect for the next customer! ❤️
Please feel free to reach out to us at orders@beserk.com.au with any questions!
- Love, Gloom & The Beserk Team ❤️ xx
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